9 Reasons to Choose a Job as a Customer Care Agent
Are you considering working in a Customer Care Agent position?
Do you think you’re a good fit for this kind of job? Are you ready for this type of opportunity? And more important to ask yourself:
Why should you choose working in a Customer Care department or a Call Center company?
Let’s approach these questions straightforward and discover the 9 most important reasons one should choose to work as an agent and provide some the best customer care services in the industry.
9 important benefits for people choosing a call center position
1. Multiple benefits and advantages
People that choose to work in a call center or in a customer care department reach compensation levels and benefits that are usually available for employees working in large international companies. These benefits may include health, gym or gift cards or bonuses offered for additional shifts or for an annual performance.
For instance, in our case, the decision to create a pleasant and relaxing work environment is important and for this reason we are delighted to be able to offer our employees happy moments, such as Ice Cream Day, Frappe Day, Massage Days and Hot Chocolate Days.
To choose a customer care job is a way to earn a good wage at an early age, while having the possibility to access higher positions inside the company.
2. Training sessions
It is well known that call center companies offer frequent communication courses and management training sessions for its employees. These training sessions are normally free of charge and cover various topics, such as technical courses for the job in question, but which can prove to be useful for future positions too.
At the same time, choosing a training session over others, an employee indicates very clearly what interests he or she wants to pursue in the following years. Our company, for example, prefers to hire for the new positions people that already work for us in order to enhance the transition process towards the new job responsibilities.
3. People lacking experience are encouraged to apply
Call center companies always look for people that possess great communication skills, even though they may not have much experience.
From multiple points of view, starting in a call center is one of the best work experiences for many individuals. Taking a customer care position exposes people without much work experience to lessons that are very useful for the future, allowing them to enhance their profiles with better skills and new technical abilities.
4. Open application for any age, sex and religion
As we mentioned above, call center companies welcome students and graduates for their language and technical skills. But that is not all.
Jobs in the service industry are open to all people, no matter their age, sex or religion, as long as they are ready to work in the available positions.
5. Valuable skills for the future
Most people are well prepared for one job, according to their talents and preferences.
But having the best skills for one job means that most people are not prepared to take multiple tasks at the same time and in consequence they are not ready to face the unexpected challenges that usually appear along their careers.
For this reason, the multiple situations that appear in a call center position are valuable for a new job starter who wants to develop communication skills. Even more, we have to remember that most call center companies offer a number of training sessions that enhance their employees’ resumes.
6. Flexible schedule
One important benefit for most people that take a customer care job is the flexible schedule that allows them to choose when to work.
This way, they can arrange their classes, in case they are still students, or they can work multiple days in a row in order to have more days available for the holiday.
For people that prefer unusual work shifts, call center positions are again valuable. They can choose to work at night and have free days for personal projects or they can take these jobs in order to avoid a long commute to work.
7. Multiple options to advance into better positions
Choosing a call center job offers the possibility to advance into higher positions of a corporation. As long as an agent is in permanent connection with the company’s customers, he or she knows how they think and what they need.
At the same time, an agent is in connection with the internal departments of the company and is well aware on the new positions that appear from time to time.
It is quite well known that most large corporations that have a strong HR department prefer to choose internal employees for new vacancies in order to increase the long-term loyalty inside the company.
8. Learn to be a team player
Customer care departments attract diverse individuals from multiple background.
The opportunity to work inside such an environment offers employees the possibility to meet new people with different personalities, which is again an important lesson to be acquired by young people without experience.
More than this, the possibility to work with people that are not in your circle of interest is important because it forces you to be flexible and learn to work in a team. And, as we all know, working in a team demands different skills and talents.
9. Prestige from working for international companies
All big corporations in the world have large customer care departments or they outsource them to specialized call center companies.
Working as a customer care agent for a big company means that a young employee can have fast access to the internal departments of the corporation learning the way a company works from day to day.
This fact and the continuous chance to step up to a better position are quite great reasons to choose such a position.
Finally, even though one may resign from a customer care position, the advantage of working for a big company remains as a high point on the resume, which will lead to better jobs and opportunities.
Did we manage to convince you to choose a customer care agent job?
Do you believe the reasons we provided are enough to make you feel happy in such a position?
It is true that every job in the world comes with its own pros and cons, but we strongly believe that the benefits we emphasized in the article are particularly attractive for many people that want a reliable job.
Additionally, these types of jobs are the best starting points for people interested to work for large international companies that offer above the market wages.
If you are interested in such an opportunity and you think you’re a good fit for our company, please visit our Careers page for more information.
Blue Point is a call center company offering customized solutions for outbound (telesales, telemarketing, surveys, etc.) and inbound (customer support, helpdesk info line and technical support, loyalty programs, cross sell upsell & inbound) services. The most popular clients assisted by our company are ING Bank, Metropolitan Life, Heineken, Hochland, Reader’s Digest, Ţiriac Auto, Vodafone and Xerox.